We ship our orders within 1-5 business days (usually within 1-2 days). Most of our packages are shipped via USPS. This typically takes 3-5 business days in the U.S., 8-10 business days to Canada, and 14 or more business days internationally. If you need your order more quickly, please contact us and we will do our best to accommodate your needs.
what they're saying at the dog park
Olivia Tucker
Great quality ! Absolutely love the collar and the tag is great. I couldn’t be happier with the products ! Absolutely recommending this company to everyone I know.
Sienna Fellows
We’ve had our two tails collar and tag for less than a week and have already received so many compliments on them!
Charlotte Croft
I love the colors, quality and creativity. The quality of the collar is superb and fits my dog like a dream. Such a beautiful accessory for my dog and I can't wait to buy different styles tags too.
Mia Kalke
Very cute and comfortable on touch! It comes well packed and it makes a great gift.
what they're saying at the dog park
- Olivia Tucker
Great quality ! Absolutely love the collar and the tag is great. I couldn’t be happier with the products ! Absolutely recommending this company to everyone I know.
- Sienna Fellows
We’ve had our two tails collar and tag for less than a week and have already received so many compliments on them!
- Charlotte Croft
I love the colors, quality and creativity. The quality of the collar is superb and fits my dog like a dream. Such a beautiful accessory for my dog and I can't wait to buy different styles tags too.
- Mia Kalke
Very cute and comfortable on touch! It comes well packed and it makes a great gift.
FAQs
How long will it take to receive my order?
How durable are the tags?
We use high quality brass, gold, and enamel to provide you with design and endurance.
What is your returns policy?
To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it.
Returns received within 30 days of delivery date will be refunded in full, minus shipping charges.
We cannot accept returns after 30 days of delivery.
Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax.
Please note that shipping on returns is not covered by Two Tails Pet Company, unless we sent an incorrect or damaged item, in which case we will cover the shipping costs.
If you wish to exchange an item for a different color or size you can return your purchased item, unused, within 30 days of the delivery date, and we will gladly send you the new item. Please note that shipping on exchange is not covered by Two Tails Pet Company. Please contact us and we will gladly process the exchange.
What is your online payment method?
We accept debit and credit card using Paypal, Shopify, and Stripe, the industry leaders in online payments.
Do you offer wholesale or retail programs?
Yes, please contact us.
Can I customize my ID Tags/Charms?
Yes! Please fill out the form on the product page. We offer up to three lines of text.